Move forward faster.

Add a new user.

Use this form to request a new user added to your online account.

A member of our Implementation TEAM will begin processing the request and notify you via email once complete. Please allow 1-2 business days for your change to be processed.

"*" indicates required fields

Step 1 of 4 - Request Details

25%

Please list the current name of the account that needs to be updated.*

Effective Date

(Optional) If this update is time-sensitive, please indicate when it should go into effect. As noted above, please allow a minimum of 1-2 business days for your change to be processed.

Month

Day

Year

Requestor Details

To protect your account, only authorized individuals can request user changes. Submissions from unauthorized users may cause delays or be denied.

For requests related to drug testing, you must be a company Designated Employer Representative (DER).
For background screening requests, you must be the Primary Contact on file.

If you are not the DER or Primary Contact, please stop and escalate your request to the appropriate person at your company.

Please enter your personal information so our team can verify your permissions and follow up once the request is complete.*

First Last Suffix

Phone*

Email*

Provide a valid email address our team can use to contact you.

New User Details

Please enter the personal information of the new user you wish to add.*

First Last Suffix

Phone*

Fax (Optional)

Email*

Enter a valid email address where the user can receive important communication from us regarding the account. This will also be the person's username.

Enter Email Confirm Email

Account Access

System *old*

Please indicate which of our online systems this user should be added to. Select all that apply. **Hidden to preserve data

teamdrugresults.com

teambackground.bgsecured.com

Please indicate which of our online systems this user should be added to.*

Only teamdrugresults.com

Only teambackground.bgsecured.com

Both teamdrugresults.com and teambackground.bgsecured.com

Does this user need to be set as the new Primary Contact (or DER) on file for any of the accounts in question?*

Why this matters:

1. The Primary Contact/DER will have full administrative privileges over the online account(s), will automatically receive all completed results/reports and random selections, and will be the primary point of contact for all communication sent from TEAM or our affiliates. The Primary Contact/DER's permissions are not customizable.

2. As a reminder, only certain individuals are authorized to request user and/or account changes. For teamdrugresults.com, only company DERs are authorized. For teambackground.bgsecured.com, only the Primary Contact on file is authorized. Adding a new Primary Contact/DER will result in the current Primary Contact/DER's permissions to be updated or revoked.

3. The Medical Review Officer (MRO) is a licensed physician who reviews laboratory drug and alcohol test results. In the event of a drug test, if the MRO needs to contact your company, they will reach out to a company Designated Employer Representative (DER), starting with the Primary DER.

Important: By choosing "Yes", our team will designate this user as the new Primary Contact/DER for the account(s) in question.

Yes

In which system(s) should this person be listed as the Primary Contact (or DER)?*

As a reminder, the Primary Contact/DER's access and notifications are pre-determined and not customizable. See above for details.

Only teamdrugresults.com

Only teambackground.bgsecured.com

Both teamdrugresults.com and teambackground.bgsecured.com

Can this person be contacted by the MRO?*

Why this matters:

1. DERs will automatically have full access to your company’s teamdrugresults.com account and will automatically receive all completed results and random selections. DER permissions are not customizable.

2. In the event of a drug test, if the MRO needs to contact your company and the Primary DER doesn’t respond, the MRO will reach out to the Secondary DER, Tertiary DER, and so on—if additional contacts are listed.

Important: By choosing “Yes” and indicating that this user should be contacted by the MRO, you are officially designating them as a DER for your company’s teamdrugresults.com account.

Yes

Can this person be contacted by the MRO?*

Why this matters:

Important: By choosing “Yes” and indicating that this user should be contacted by the MRO, you are officially designating them as a DER for your company’s teamdrugresults.com account.

Yes

teamdrugresults.com Access*

Choose the functionality in teamdrugresults.com that this user should have. Select all that apply.

Scheduling

Randoms

Results

teamdrugresults.com Notifications*

Choose the notifications from teamdrugresults.com that this user should receive. Select all that apply.

Random Selections

Results

teambackground.bgsecured.com Notifications*

Choose the notifications from teambackground.bgsecured.com that this user should receive. Select all that apply.

Completed Reports

All Hits“All Hits”: What does this mean? A “hit” means that information has been returned for a specific product in a background check and requires review. This could include records or findings that need to be evaluated before proceeding. If the “All Hits” notification is enabled, the user will receive an email notification every time there’s a hit returned for a product.

teambackground.bgsecured.com Notifications*

Choose the notifications from teambackground.bgsecured.com that this user should receive. Select all that apply.

Completed Reports

Do we need to fully remove the current Primary Contact/DER from the system?*

Yes

To remove the current Primary Contact/DER from the system, finish submitting this form, then submit the Remove a User form. A link will be provided at the end.

To update the current Primary Contact/DER’s role, finish submitting this form, then submit the User Info form. This will allow our team to adjust their access and notifications as needed. A link will be provided at the end.

Random Selections*

Should this person receive quarterly random selections? **Hidden to preserve data

Yes

Full Access*

Should this person have full access to all features of the online account? (e.g. scheduling tests and services, ordering background checks, viewing completed results and/or reports, etc.) **Hidden to preserve data

Yes

Limited Access*

Specify which features the user should have access to. Select all that apply. **Hidden to preserve data

Scheduling & Ordering

Completed Results & Reports

Verbal Only (No web access)

Billing Contact

Comments

Additional Comments

(Optional) Use this space to provide any additional comments or details that you'd like to share with our TEAM.